Sports Coordinator at Canlan Ice Sports Canada English

Updated: October 11, 2017
Category: Other - Other

Canlan Sportsplex Mississauga is currently looking for a Sports Coordinator.


The Sports Coordinator will be required to promote and assist in league, program & customer service operations.  They should consistently provide exceptional customer experiences to all facility users ensuring a high level of customer retention.


Functional Responsibilities

  • Aggressive recruitment of teams & individual participants.

  • Collection of all team/player registration fees and waivers.  Ensures league registration fees (for teams and individuals) are collected in accordance with established payment policies and best-practices.

  • Assist with the creation and communication of league (and tournament) playing schedules

  • Problem solving as required and act as a direct liaison from management to the coaches and players. Including in person communications with teams to team and convening duties.

  • Daily administration including, but not limited to; convening, referee/timekeeper scheduling, league statistics, conflict resolution and divisional alignment.  Possesses a strong working knowledge of league rules, discipline / suspension guidelines and processes. Can confidently interpret, communicate, and enforce League rules as required.

  • Actively participates in the Referee evaluation process and records a consistent flow of constructive feedback about officials.

  • Strong working knowledge of online statistics hardware and software (including customer features, administrative tools and processes).

  • Preparation and planning for future seasons including assisting in the Annual Operating Plan

  • Oversees program execution, assist with program creation or implementation

  • Lead all camp activities, including on field instruction

  • Communicate to camp participates weekly schedules & camp requirements

  • Provides information, accept registrations; distribute schedules and results for in-house programs and tournaments.  Updates company database

  • Regular contact with teams, players and participants, ensuring retention of customers in both leagues and programs.

  • Takes casual/spot rental bookings, prepare contracts and collect and collect fees.

  • Ensures a written account of important information is communicated to the Facility Management—via the nightly Shift Report.

  • Responsible for some opening and/or closing procedures.  Functions / fills in as “Manager on Duty” on an as required basis.

  • Attends all facility meetings when required.

  • Possesses a strong knowledge of Canlan brand features and competitive advantages (including online tools and services).  Is up-to-date with current promotions and contests; can comfortably convey promotional messages to customers in one-to-one and group environments to increase awareness and participation. 


Qualifications / Special Skills

  • Experience working in a sports or leisure environment such as sport camps or other   children/youth camps, and coaching children and/or adults.

  • Willingness and ability to work flexible hours (evenings & weekends).

  • Knowledge of sport rules.  Good understanding of tournament draws.

  • Team oriented with GREAT communication skills.

  • Standard 1st Aid and CPR.

  • N.C.C.P. Coaching Level 2 or greater preferred.


Experience and Education

  • Minimum one year of experience in a sport related field.

  • Experience in customer service and marketing preferred.

  • Graduation from a university/college in the Sports/Leisure Administration field preferred.


If you are interested in becoming part of the Canlan team please apply online.


ONTARIO CAREER OPPORTUNITIES:  In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Canlan Ice Sports will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Canlan of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.  Thank you.

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Vulnerable Person Criminal Back Ground Check CANADA

Canlan Ice Sports is committed to providing a safe and enjoyable environment. This includes an environment safe and free from violent actions, abuse, neglect or possible exposure to improper behaviours.

Organizations who work with children and youth, “vulnerable persons”, require their people (employees, contractors or volunteers) to have a vulnerable persons (criminal) background check. If you have worked with a youth sports organization in the past, you are familiar with this requirement.

In providing reasonable care for our customers, specifically those who may be deemed vulnerable persons, Canlan Ice Sports requires a Vulnerable Sector Police Background Check be performed and clearance letter acquired. Canlan will not engage the services of individuals with improper backgrounds.

Persons need to apply in person at the Police Department where you live. For minors (persons under 18 years of age) must have the permission of the parent or legal guardian. In this case the parent would accompany the youth to the detachment for the purposes of the application. A copy of the “clearance letter” provided by the police, should be provided to the hiring manager when you provide your references. If you have a clearance letter that was issued to you within the last six months, you can supply a copy of that letter. If older than six months, a new one will be needed.